Christmas Deliveries 2018/2019 & Weather Delays
Our offices will be closed from 21st
December 2018 until the 2nd of January 2019.
Mainland UK ONLY- The cut off date for
deliveries to arrive before Christmas is Friday 21st December 11.00am, These
orders will be processed and dispatched on the 21st on a next day carrier
service and we will endeavour to get all parcels delivered on the 24th.
All Other Areas-
For all areas outside of Mainland UK including Ireland/Shetlands/Jersey etc the
cut off date for deliveries to arrive before Christmas is Wednesday 19th
December 7.00am. These orders will be processed and dispatched on Wednesday
19th December using a 2-3 day carrier service.
Please provide a mobile number when
placing your order so that you receive delivery updates direct from DPD Local
Any orders placed after these cut off
times will not be dispatched until Wednesday 2nd of January 2019.
If you have any questions regarding
stock or deliveries during December please give one of our team a call on 01733
Occasionally severe weather can
disrupt deliveries, if you feel this may be the case in your area, copy and
paste the link below for DPD Local updates on the areas affected, just pop your
postcode in to see if you are in one of those areas.
Thank you for your patience
Shipping And Handling
Please Note: All deliveries must be signed for. Our carriers 'DPD Local' will not leave a parcel without a signature.
The prices shown on our website are for UK sales.
There is a standard £5.95 + vat shipping and handling charge on UK mainland orders under £100.
Note: This charge will be higher for non-mainland destinations such as Northern Ireland, UK Islands and the Highlands of Scotland.
For orders over £100, carriage is free of charge to most UK mainland destinations (except Northern Ireland, UK Islands and the Highlands of Scotland, where additional charges apply) .
For all orders outside the UK Mainland, additional carriage charges will apply. Other factors, such as product size and weight can also have an impact on shipping costs. The correct cost of shipping will be added to your order total during the checkout process, once a correct delivery address has been entered.
Please note that due to the limitations of our carrier service we are unable to deliver goods to certain destinations. If your destination address is not supported then a message will be displayed at the checkout page.
Business that are VAT registered in the Republic of Ireland can email firstname.lastname@example.org for a quotation.
For latest details on delivery click here
Our aim is to dispatch your order to you within 3 business days.
In the unlikely event your item is not in stock, we will back order it for you.
In the unlikely event that you are unhappy with any of the products you purchase from direct-powertools.com please call 01733 343031.
To help us, to help you, we would appreciate you providing details of why you wish to return the product.
For full details of our returns policy see our Terms & Conditions
Environmental Packaging Policy
Where possible we will box-up your order for transit using recycled materials. In most cases the manufacturer's original box will be sufficient, especially for large items. Additional packing is added for fragile items. To keep costs down and to be kind to the environment we will reuse and recycle all boxes that are in good condition for sending orders.
DPD Local - 1 Hour Delivery Window
We are well aware that most people do not want to wait in all day for deliveries. That is why all our parcels whether big or small are sent out using carriers.
As soon as DPD Local have loaded there vans on day of delivery they will send a text message (providing a mobile number is given) with an estimated hour time slot for your delivery and all your consignment number details. If the time given is not convenient for you all you have to do is reply to the text message to select a different day.
If a mobile number is not provided an email with the same details will be sent out.
Please Note: All deliveries must be signed for. Our carriers will not leave a parcel without a signature.
Will I have to sign for my delivery?
Yes, someone will have to be at the requested delivery address to sign for the order. Our carriers will not leave a parcel behind the back gate or with a neighbour etc. This is for peace of mind for us as well as our customers to ensure safe delivery.
Can I request a specific delivery date or time?
Unfortunately we are unable to specify a date time or whether your delivery will be morning or afternoon.
What happens if I'm not at home when the carriers deliver?
If there is no-one home our carrier will put a card through your door with all the relevant contact details for your local depot etc for you to re-arrange delivery. If you do not contact the carriers goods will be returned back to ourselves, we can re-send out your items but they will then be subject to further delivery charges.
How do I track my order?
By using the link below, go to the DPD Local website and enter your online order number (sent to you in your order confirmation) in the tracking box and you will be able to watch your order from the moment it leaves our warehouse until it arrives on your doorstep. If you have any problems please contact us.
Can I change my delivery address?
When you place your order you can specify a delivery address different to the invoice address. After we have received and processed your order we are unfortunately unable to alter the delivery address.