Shipping And Handling
COVID19 UPDATE: Whilst this situation is ongoing please be rest assured that our couriers will be operating a non contact delivery. Therefore you will NOT be required to sign for your delivery
Please Note: All deliveries must be signed for. Our carriers 'DPD Local' will not leave a parcel without a signature.
The prices shown on our website are for UK sales.
There is a standard £5.79 + vat shipping and handling charge on UK mainland orders under £100.
Note: This charge will be higher for non-mainland destinations such as Northern Ireland, UK Islands and the Highlands of Scotland.
For orders over £100, carriage is free of charge to most UK mainland destinations (except UK Islands and the Highlands of Scotland, where additional charges apply) .
For all orders outside the UK Mainland, additional carriage charges will apply. Other factors, such as product size and weight can also have an impact on shipping costs. The correct cost of shipping will be added to your order total during the checkout process, once a correct delivery address has been entered.
Please note that due to the limitations of our carrier service we are unable to deliver goods to certain destinations. If your destination address is not supported then a message will be displayed at the checkout page.
Unfortunately we are unable to dispatch goods to consumers in the Republic of Ireland due to limitations imposed by the Irish Government EU VAT Threshold.
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Our aim is to dispatch your order to you within 3 business days.
In the unlikely event your item is not in stock, we will back order it for you.
In the unlikely event that you are unhappy with any of the products you purchase from direct-powertools.com please call 01733 343031.
To help us, to help you, we would appreciate you providing details of why you wish to return the product.
For full details of our returns policy see our Terms & Conditions
Environmental Packaging Policy
Where possible we will box-up your order for transit using recycled materials. In most cases the manufacturer's original box will be sufficient, especially for large items. Additional packing is added for fragile items. To keep costs down and to be kind to the environment we will reuse and recycle all boxes that are in good condition for sending orders.
DPD Local - 1 Hour Delivery Window
We are well aware that most people do not want to wait in all day for deliveries. That is why all our parcels whether big or small are sent out using carriers.
As soon as DPD Local have loaded there vans on day of delivery they will send a text message (providing a mobile number is given) with an estimated hour time slot for your delivery and all your consignment number details. If the time given is not convenient for you all you have to do is reply to the text message to select a different day.
If a mobile number is not provided an email with the same details will be sent out.
Please Note: All deliveries must be signed for. Our carriers will not leave a parcel without a signature.
Will I have to sign for my delivery?
Yes, someone will have to be at the requested delivery address to sign for the order. Our carriers will not leave a parcel behind the back gate or with a neighbour etc. This is for peace of mind for us as well as our customers to ensure safe delivery.
Can I request a specific delivery date or time?
Unfortunately we are unable to specify a date time or whether your delivery will be morning or afternoon.
What happens if I'm not at home when the carriers deliver?
If there is no-one home our carrier will put a card through your door with all the relevant contact details for your local depot etc for you to re-arrange delivery. If you do not contact the carriers goods will be returned back to ourselves, we can re-send out your items but they will then be subject to further delivery charges.
How do I track my order?
By using the link below, go to the DPD Local website and enter your online order number (sent to you in your order confirmation) in the tracking box and you will be able to watch your order from the moment it leaves our warehouse until it arrives on your doorstep. If you have any problems please contact us.
Can I change my delivery address?
When you place your order you can specify a delivery address different to the invoice address. After we have received and processed your order we are unfortunately unable to alter the delivery address.